FAQ'S

At the time of booking your appointment, you will be asked to briefly explain the nature of your query to ensure your preferred consultant is the best consultant to support you. If we feel that an alternative consultant would be better suited, we will contact you prior to making this change.

We recommend that you send through as many of your questions and supporting documentation (where relevant) to your consultant at least 48hrs in advance of your consult. This is to ensure our consultants can prepare any supporting research and provide recommendations within context of the background information you have provided. This preparation ensures we are efficient in addressing as many fo your questions within the session. 

Your consultant will provide you with any additional supplementary information/documentation to you via email if they have referred to this in the consultation.

We understand life happens! Cancellations can take place up to 72hrs in advance of the consult, and you will be refunded. For cancellations within 72hrs of the consult, no refunds will be given in the event the consultant has begun working through your queries, however, an alternative appointment date can be booked with this credit to your account.

Yes, of course! You are welcome to reschedule your appointment up to 24hrs in advance of the consult. Please follow the instructions on your confirmation email or email us at [email protected]