Privacy Policy

ENDURE IQ Privacy Policy was updated on December 4, 2018.

YOUR PRIVACY IS IMPORTANT TO US

Your privacy is important to ENDURE IQ so we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your personal information.

​Please take a moment to familiarize yourself with our privacy practices and contact us at [email protected] if you have any questions.

At ENDURE IQ we understand your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, endureiq.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of the Privacy Policy is deemed to occur when you first provide your contact details. If you do not accept and agree with this Privacy Policy, you will not have access to information or services available. If you do not agree to the Policy, please do not use this site.

1. SITE INFORMATION

Name and Domain

Endure IQ

www.endureiq.com

Site Host

Kajabi

2. CONTACT US

If you have any questions regarding this Privacy Policy or would like to exercise any of your rights related to your data, please don’t hesitate to contact us via email at [email protected]  

Owner and Data Control

Physis Performance Ltd.

68A Lavery Place, Sunnynook, North Shore, 0632, New Zealand.

[email protected]

2. WHAT DOES THIS POLICY COVER?

This Privacy Policy applies to personal information (“data”) submitted by you on our site only www.endureiq.com.

We will not use any information collected about you from your use of our site referred to above unless you have actively agreed to it being used in a specific manner. 

3.  YOUR RIGHTS

As a user of the site, you have the following rights regarding your personal data:

• The right to be informed about how your personal information is being used.

• The right to access the personal information we hold about you

• The right to request the correction of inaccurate personal information we hold about you.

• The right to request that we delete your data, or stop processing it or collecting it.

• The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time.

• The right to request that we transfer or port elements of your data either to you or another service provider

• The right to complain to your national data protection regulator.

If you wish to exercise any of the rights stated above, please contact us at [email protected]. Your request to any of the above will be free of charge and will not incur an admin fee. We will endeavour to action your request within 30 working days.

4. DATA WE MAY COLLECT FROM YOU, WHY WE COLLECT IT, AND HOW WE USE IT

Depending upon your use of our site, we may collect and process some or all of the following personal and non-personal data using the following services and for the reasons that follow. Where other service providers are used, please check their privacy statements.

4.1. First Name, Last Name, Email address and other Contact Details

• To contact the user and communicate information related to your purchases or general enquiries required for customer service communication. Collected through direct email or phone correspondence to ENDURE IQ mailboxes or mobile phone / online forms via Google mail, Kajabi opt-in form, or Hubspot campaign manager.

• To send you information by email or txt about our new products and services required to keep you up to date with information related to Endure IQ. We only send this with your active permission. Collected via an opt-in / opt-out e-notification and e-newsletter subscription form online via Kajabi opt-in form.

• To show Endure IQ adverts as your browse the web required for you to be aware of our latest releases and up-to-date information. Collected through cookies and useage data via Facebook and Google Analytics.

• To find out what you, and other users, like and required to ensure we’re giving you what you want and keep improving our products or offerings. Collected through cookies and useage data via Facebook and Google Analytics.

• For fraud protection and detection required to protect and prevent fraud against either you or Endure IQ Ltd. Collected through all of the above channels.

​4.2. Date of birth

• To tailor training or performance responses to the queries you may have around your training or performance and required to ensure we provide you with scientific information relevant for your training and performance query where age may play a factor. Collected through direct email / phone correspondence / online forms via gmail, Kajabi Opt-in Form, or Hubspot Campaign Manager.

• For fraud protection and detection required to protect and prevent fraud against either you or Endure IQ Ltd. Collected through all of the above channels.

 4.3. Gender

• To tailor training or performance responses to the queries you may have around your training or performance and required to ensure we provide you with scientific information relevant for your training and performance query where gender may play a factor. Collected through direct email / phone correspondence / online via Gmail,Kajabi Opt-in Form, or Hubspot Campaign Manager.

• To show you Endure IQ adverts as your browse the web required for you to be aware of our latest releases and up-to-date information that may be gender specific. Collected through cookies and useage data for Facebook and Google Ads remarketing.

• For fraud protection and detection required to protect and prevent fraud against either you or Endure IQ Ltd.. Collected through all of the above channels.

4.4. Interactions history

• To provide customer service and support required to provide you with the best service. We like to keep records up-to-date of your queries or any other information you have provided. Collected through direct email / phone correspondence / online / social via Gmail,Kajabi Opt-in Form, or Hubspot Campaign Manager, Facebook, Instagram, Twitter, or LinkedIn.

​4.5. Purchase history

• To provide customer service and support, required to answer any queries you may have around your purchase.Collected through direct email / phone correspondence / online / social via Gmail, Kajabi Opt-in Form, or Hubspot Campaign Manager.

• To sell you relevant offerings required to ensure we provide the relevant service or offering to you. Collected through direct email / phone correspondence / online / social via Gmail,Kajabi Opt-in Form, or Hubspot Campaign Manager.

4.6. Device and user information and behaviour

This is information you give to us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

• To improve our website usability, identify and resolve technical issues and assist customers experiencing technical issues which is required to give you the best possible online experience. Collected through cookies and useage data via Google Analytics and Facebook Analytics.

• To understand more about you and what you like so we can tailor our offerings to you which is required for us to provide a relevant service offering to you. Collected through direct email / phone correspondence / online / social via Gmail,Kajabi Opt-in Form, or Hubspot Campaign Manager.

4.7. Information from accounts you link

• To enable you to log into our website simply and easily without having to create a specific login which is required to make it easier for you to use Endure IQ site. Collected through online login via Facebook, or Google Account.

4.8. Your responses to surveys, competitions, and promotions

• To run a survey, competition, and promotion which is required for the user to be in with a chance to win. If you don't enter the information, you can't be in to win. Collected online via Kajabi Opt-in Form/Surveys, or Hubspot Campaign Manager.

We rely on the following legal basis, under data protection law, to process your personal data:

• Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).

• Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).

• Because it is in our legitimate interest as  a business to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.

8.  WHERE DO WE PROCESS AND STORE YOUR DATA?

Only authorised employees of Endure IQ Ltd. are able to access your personal information.

The data is processed at the owner's operating offices in New Zealand and in any other places where the parties involved in the processing are located.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. Password protection is enabled to all systems where data is held on tech device or online.

8. RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

You can ask us to erase your data at any point by contacting us at [email protected].

 9. SHARING YOUR DATA

We will not share any of your data with any third parties for any purposes.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

We may expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will be transferred with the sale, if negotiated as such with the new owner, and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us. In the event that any of your data is to be transferred, you will be notified in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

11.  OUR USE OF COOKIES

Our Sites uses cookies and similar technologies to provide certain functionality to the site, to understand and measure its performance, and to deliver targeted advertising. Please see our Cookie Policy here for further information about the cookies we use and how to amend your cookie settings.

By using our site you may also receive certain third party cookies on your computer or device. Third party cookies are those placed by websites, services, and/or parties other than us. Third party cookies are used on our site for contact forms, website sessions, social media, etc. In addition, our site uses analytics services provided by Google Analytics, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our site.

12.  MARKETING

We want to keep you up to date on all latest information and service offerings. You will only be added to our newsletter if you opt in to subscribe to our marketing list on the website.

If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us or clicking on the ‘unsubscribe’ link in any email.  If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights). Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of using the site.

You may also see ads for our website on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.

13. CHILDREN

We understand the importance of taking extra precautions to protect the privacy and safety of children using our website. Children under the age of 16, or equivalent minimum age in the relevant jurisdiction, are not permitted to provide their personal information, unless their parent provided verifiable consent. If we learn that we have collected the personal information of a child under 16 or equivalent minimum age depending on jurisdiction, outside the above circumstances we will take steps to delete the information as soon as possible.

14. THIRD PARTY LINKS

Our site may contain links to other websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Please note that have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

15. CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be updated on this page and we recommend you check back regularly to keep up to date. Where appropriate, we will notify you via email of new privacy policy updates or changes.

FURTHER PRIVACY POLICY INFORMATION

Your use of the Company’s services and this site are also governed by those of Kajabi, LLC, a California limited liability company. Please also review the Kajabi® website Terms of Use at https://newkajabi.com/policies/terms/